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You have the right to dislike a product, to make a mistake or to simply change your mind… We completely understand that a turban or a wig may not suit you and we are devoted to giving you satisfaction and to helping you find the right product to ease your discomfort and meet your needs. 

Do not worry if you are not entirely satisfied with one of our products! If you are not totally satisfied with your purchase, you can return it to us within 10 days after reception.

Conditions for return or cancellation:

All products supplied can be exchanged or refunded by cash or credit note, on condition:

  • that you received your product less than 10 days before return
  • that it is still in its original packaging
  • that it has never been worn or washed
  • that the return parcel contains the order invoice so we can find the product references 


Items which are returned incomplete, damaged, marked or soiled by the client will not be accepted.

Make sure to include the invoice in your return parcel and indicate whether you require a refund, an exchange or a credit note.

Do not forget to state the reason of your return so we can improve the quality of our product catalogue!


You can send your returns, at your own expense, to the following address :


49 Route Nationale 96

13112 La Destrousse



Please note:  the parcel must be sent by recorded delivery and signed for as proof of receipt.  Keep your proof of posting, it is your guarantee!

In accordance with our terms and conditions of sale, the items returned will be refunded or exchanged but the customer must pay the return postage costs.  Refunds will be made within 30 days maximum following the return of your parcel.  We are committed to dealing with your return in the fastest time possible.